Shipping policy
1. Processing Time:
- Orders are typically processed within 24-72 hours after payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.
2. Delivery Timeframes:
- USA: 3-7 days
- Canada: 7-12 days
- Australia: 6-12 days
- New Zealand: 6-10 days
- Rest of the World: Typically 7-12 days, may vary upon your location
3. Shipping Methods:
- We offer several shipping options to accommodate your needs. Shipping methods available at checkout are standard and express shipping.
4. Shipping Confirmation:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number.
5. Shipping Delays:
- While we make every effort to ensure timely delivery of your order, please note that shipping delays may occur due to unforeseen circumstances such as inclement weather, carrier delays, or customs processing.
- If you experience a significant delay in receiving your order, please contact our customer support team, and we will assist you in resolving the issue.
6. International Shipping:
- For international orders, please be aware that additional customs duties, taxes, or fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
- Customs policies vary by country, so please check with your local customs office for more information on import regulations and potential fees.
7. Order Tracking:
- You can track the status of your order on our website or using the tracking link provided in your shipping confirmation email. If you have any questions or concerns about your order's status, please contact our customer support team for assistance.
8. Contact Us:
- If you have any questions or inquiries regarding shipping, please don't hesitate to contact our customer support team at info@nuvushop.com
Thank you for choosing Nuvu. We appreciate your business!